Privacy Policy

Last updated: 31 August 2026. We are committed to protecting your privacy and handling your personal data openly and lawfully under the UK GDPR and the Data Protection Act 2018.

1. Who we are

Tradeverse is a trading name of [Legal entity name], [registered/trading] address [Registered/trading address]. For the personal data described in this policy, we are the data controller.

If you have any questions about this policy or your data, contact us at [email protected] or on 0800 090 3450. [We are registered with the Information Commissioner's Office (ICO) under registration number [ICO registration number].]

2. The personal data we collect

Depending on how you interact with us, we may collect:

• Enquiry and demo details — your name, business name, trade, email address, phone number, town or area, and anything you tell us in a message or on our demo form.
• Customer and account details — the information needed to set up and run your Website and services, and to keep in touch with you.
• Billing information — records of payments and invoices. Card payments are handled by our payment processor; we do not store your full card details.
• Content you provide — logos, photos, text, reviews and other materials you send us for your Website (which may include personal data about you or others you choose to include).
• Correspondence — emails, calls and messages between us.
• Website usage data — basic technical information such as IP address, device and browser type, and how visitors use our website, collected through cookies or similar technologies (see our Cookies Policy).

3. How we collect it

We collect personal data when you contact us, request a demo, become a customer, send us materials for your Website, or use our website. Some technical data is collected automatically through cookies and analytics tools.

4. Why we use your data and our lawful bases

Under data protection law we must have a lawful basis for using your personal data. We rely on the following:

To respond to enquiries and provide demos

Lawful basis: taking steps at your request before entering a contract, and our legitimate interests in answering enquiries.

To provide and manage our service and your Website

Lawful basis: performance of our contract with you.

To take payment and keep financial records

Lawful basis: performance of our contract, and compliance with our legal obligations (such as tax and accounting).

To improve our website and services, and keep them secure

Lawful basis: our legitimate interests in running and protecting our business.

To send you relevant updates or offers

Lawful basis: consent, or our legitimate interests where permitted (see clause 5).

To comply with the law and handle disputes

Lawful basis: legal obligation and our legitimate interests.

5. Marketing

We may send you information about our services where you have asked us to, where you are an existing customer and the law allows, or where you have otherwise consented. You can opt out at any time by using the unsubscribe link in our emails or by contacting us. We will never sell your personal data.

6. Who we share your data with

We do not sell your personal data. We share it only where necessary with trusted service providers who help us run our business, and who are required to keep it secure and use it only for the purposes we specify. These may include:

• Website hosting and infrastructure providers;
• Domain registrars and business email providers;
• Our form handler, which processes demo and contact submissions [currently FormSubmit];
• Analytics and search providers (for example Google), where used;
• Our payment processor;
• Professional advisers (such as accountants or lawyers) where needed;
• Authorities or others where we are required to by law, or to protect our rights.

Please confirm this list reflects the providers you use before publishing.

7. International transfers

Some of our providers may process data outside the UK. Where they do, we take steps to ensure your data is protected by appropriate safeguards recognised under UK data protection law (such as an adequacy decision or standard contractual clauses).

8. How long we keep your data

We keep personal data only for as long as we need it for the purposes described above, and to meet our legal, accounting or reporting obligations. For example, we generally keep financial records for at least six years. When we no longer need your data, we securely delete or anonymise it.

9. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, but we work to protect your information and to respond promptly if a problem arises.

10. Your rights

Under UK data protection law you have the right to:

• be informed about how we use your data;
• access the personal data we hold about you;
• have inaccurate data corrected;
• have your data erased in certain circumstances;
• restrict or object to our processing in certain circumstances;
• data portability, where it applies;
• withdraw consent at any time, where we rely on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within the timescales required by law. You will not usually have to pay a fee.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. We'd appreciate the chance to put things right first, so please do contact us.

11. Cookies

Our website may use cookies and similar technologies. For details of what we use and how to manage them, please see our Cookies Policy.

12. Children

Our services are aimed at businesses and are not directed at children. We do not knowingly collect personal data from anyone under 16. If you believe we have, please contact us and we will delete it.

13. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top shows when it last changed. Where changes are significant, we will take reasonable steps to let you know.

14. How to contact us

Tradeverse
Email: [email protected]
Phone: 0800 090 3450
[Registered/trading address]